Process Lead, Brooklyn, #554

The role

You will lead the Pack and Receive and Kitchen teams during your shift, directing associates and making sure orders are accurate and delivered fast. You will coach the team with a focus on the customer experience for each order.

What you will do

• Pack orders and receive inbound inventory during low-volume periods
• Lead and direct all associate activities during the shift
• Support the associate team when there are gaps in shift coverage
• Escalate site issues in real time to Site Leadership, Regional Leadership, and Live Monitoring
• Ensure open and close checklists are completed for the OA team
• Oversee facility operations and delivery processes for your shift
• Develop and train new associates
• Manage manual driver routing and dispatching
• Carry out shelf moves and site-specific projects and audits
• Troubleshoot defects and perform root cause analysis within the shift

Required qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant, or equivalent
• Ability to work fluid schedules, including peak hours and weekends
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds
• Ability to work in freezer locations periodically
• Team-oriented mentality
• 1+ years of experience improving processes and efficiencies

Nice to have

• ServeSafe Certification
• Professional fluency in Spanish

Before you apply

• Shifts include handling products that may contain tobacco, nicotine, and/or alcohol

About the company

Gopuff delivers everyday essentials day and night, with a focus on fast delivery and customer experience. It is an equal opportunity employer.