Site Manager, Memphis, #252

The role

You will lead a local team of Shift Leaders and Field Operations Associates who run the facility, and oversee a team of independent Driver Partners. You are accountable for facility operations, deliveries, inventory, safety, and the site's financial performance.

What you will do

• Plan, direct, and be accountable for all facility operations, including deliveries, inventory, equipment, and systems
• Improve key performance indicators such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Train and coach associates to work safely and follow standard work and processes
• Drive the site's financial performance by meeting budgeted productivity, labor, and other expense targets
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse
• Implement and monitor safety and HR compliance, asset protection, safety controls, and quality assurance reviews
• Develop and implement action plans to improve performance and direct the management team
• Create and implement plans to improve the safety, culture, and financial performance of the facility

Required qualifications

• 3+ years of experience in a fast-paced environment leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant, or equivalent experience
• Strong written and verbal communication skills
• Strong skills in conflict resolution
• Strong skills in team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record as a change agent improving processes and efficiencies
• Ability to work fluid schedules and be available during peak hours (5pm - 3am)
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds

Nice to have

• Bachelor's degree
• Professional fluency in Spanish

Before you apply

• Available during peak hours (5pm - 3am) and on weekends and/or holidays as needed by the business
• Talent pool note: the posting is for the Memphis, #252 opening

About the company

Gopuff delivers groceries, snacks, and everyday items in minutes. The company is an equal opportunity employer.