Gopuff

Process Lead, Pittsburgh, #294

Pittsburgh, PA. Posted 58 months ago

The role

You will lead the day-to-day work of the Pack and Receive and Kitchen teams during your shift. Your focus is order accuracy, fast delivery and coaching the team to deliver a good customer experience.

What you will do

  • Pack orders and receive inbound inventory during low-volume periods
  • Lead and direct all associate activities during your shift
  • Support the team with carts, pallet jacks, dollies and other equipment when shifts have gaps
  • Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring
  • Ensure open and close checklists are completed for the OA team
  • Oversee facility operations and delivery processes for your shift and set up later shifts to succeed
  • Develop and train new associates
  • Manually intervene in driver routing and dispatching
  • Complete shelf moves and site projects, including audits, onboarding, and food safety and cleanliness audits
  • Troubleshoot and do root cause analysis for defects during the shift

Required qualifications

  • 2 years of internal Gopuff experience
  • 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
  • Ability to work fluid schedules and be available during peak hours (5pm to 3am)
  • Availability to support the facility on weekends and/or holidays as needed
  • Team-oriented mentality
  • Ability to stand, bend, reach and walk during shifts
  • Ability to lift up to 49 pounds
  • Ability to stand, push, pull, squat, bend, reach and walk during shifts
  • Ability to work in freezer locations periodically during shifts
  • Ability to handle products that may contain tobacco, nicotine and/or alcohol
  • 1+ years of experience improving processes and efficiencies

Nice to have

  • ServeSafe Certification
  • Professional fluency in Spanish

Before you apply

  • Products handled may include tobacco, nicotine and/or alcohol
  • Work in freezer locations periodically during shifts

About the company

Gopuff delivers everyday essentials to customers day and night. The company is an equal opportunity employer.

Process Lead, Pittsburgh, #294 at Gopuff | JobZoey