Field Service Engineer

The role

You will keep Dexterity's robotic systems running at peak performance in live customer warehouse environments. The work is hands-on field servicing, preventive maintenance, physical retrofits, and rapid hardware and software troubleshooting.

What you will do

• Perform hands-on field repairs, preventive maintenance, component replacements, and system upgrades on production robotic systems.
• Diagnose failing hardware, mechanical assemblies, pneumatics, sensors, and electrical control circuits, including root-cause analysis.
• Use Linux/UNIX command line, network diagnostics, and trace/debug logs on customer sites to resolve operational issues.
• Lead hardware installation, software commissioning, testing, and calibration during new system rollouts.
• Assist with root-cause analysis on failed components, log ticket updates, manage spare parts inventory, and refurbish components.
• Execute escalation playbooks to resolve critical outages quickly and support teams in meeting Dexterity SLAs.
• Act as the technical contact on site, training customer personnel and partners on handling, basic troubleshooting, and maintenance.
• Deliver field documentation, ticket logs, and issue trends back to headquarters engineering.

Required qualifications

• BS or AAS in an engineering discipline related to robotics (CS, EE, ME, Mechatronics, etc.) or equivalent practical field service experience.
• Proven experience with mechanical, electrical, and pneumatic repairs on automated or industrial control systems.
• Experience using hand tools, power tools, and electrical test equipment.
• Comfort navigating Linux/UNIX command line, analyzing system logs, and basic networking troubleshooting.
• Strong sense of urgency and a 'whatever it takes' attitude to restore uptime safely.
• Ability to communicate technical issues clearly to non-technical site operators and engineering teams.
• Ability to walk and stand for long periods on warehouse floors, lift components, and work around machinery.
• Willingness to travel up to 50% to customer sites.

Nice to have

• Hands-on experience servicing warehouse automation, industrial robotics, or material handling equipment.
• Basic software scripting or troubleshooting experience (Python, Linux, GitHub).
• Knowledge of network engineering, IT infrastructure, or industrial communications.
• Ability to read and navigate 3D CAD models and drawings (Solidworks, NX).
• Experience with ticketing and field service management tools (Jira, Zendesk, Google Suite).

Benefits

• Equity
• Comprehensive medical benefits
• Dental benefits
• Vision benefits
• Other compensation elements depending on eligibility

Before you apply

• No degree is required if you have the hands-on skill to service complex machinery; curiosity and perseverance are valued.

About the company

Dexterity is an enterprise Physical AI company building intelligent robots for complex industrial work, such as trailer loading and unloading and airport baggage handling. It is backed by Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.