Customer Product Solutions Manager, Aviation Robotics

The role

You will coordinate robotics programs for aviation customers, including deployment of robotic systems at customer sites such as airports and aviation hubs. You will manage program documents, customer updates, and site surveys, and work with engineering, product and operations teams.

What you will do

• Give customers clear updates on program milestones, risks and timelines
• Help manage customer expectations with the product lead
• Write and organize program documents such as Project Plans, Risk Management Plans, Concepts of Operations and solution design documents
• Support alignment of deliverables with customer requirements and aviation safety and compliance standards
• Help build compliance lists and definitions for AI-robotics in aviation
• Contribute to Statement of Work and other contractual documents
• Coordinate execution across engineering, product and operations teams
• Drive deployment of robotic and other systems at customer sites
• Assist with customer transition, documentation, training coordination and handoff
• Take part in on-site surveys and document site constraints

Required qualifications

• 3 to 5+ years of experience in program or project management within robotics, aerospace or other complex technology environments
• Master's degree in Engineering, Statistics, or a related technical field
• Strong written and verbal communication skills, including technical or customer-facing documentation
• Self-driven and highly independent
• Experience supporting programs involving hardware, software and real-world deployments

Nice to have

• Technical background or hands-on experience with hardware or robotics systems
• Experience working in regulated or safety-critical environments
• Proven statistical analysis experience to solve product problems creatively

Before you apply

• This role is hardware deployment and field execution, not a traditional SaaS Customer Success or software implementation role
• Travel up to 20%, including international, is required

About the company

Dexterity builds software-driven, hardware-agnostic robotics systems for warehouse automation that pick, move and pack goods. The company describes itself as one of the fastest-growing companies in robotics, backed by Kleiner Perkins, Lightspeed Venture Partners and Obvious Ventures.