Expert Team, Solutions

The role

This person will find the best solution for customers who need an outcome the product does not offer out of the box. The role creates approaches, configurations, and content that customers can use, and shares them with internal teams.

What you will do

• Lead issue remediation and take accountability for assigned issues
• Create approaches that solve a customer's request using native capability and out-of-the-box thinking
• Document findings and present them to the Solutions and Expert teams
• Create articles, videos, and example builds on approaches and configurations, written in plain language for customers
• Share remediation case studies with Partners, Sales Engineering, Marketing, and other groups
• Maintain comprehensive product knowledge across the Filevine family of products
• Support other expert teams and expert roles as needed

Required qualifications

• Digital transformation experience with core systems such as ERP, CRM, case management, or business intelligence
• 2+ years of Excel/SQL/API or equivalent experience
• 2+ years of low-code or declarative development experience or equivalent
• Assertive communicator who can make recommendations and build confidence
• Strong curiosity and creative thinking to solve the root cause of a customer's priorities
• Quick learner of new technologies, self-motivated
• Organized, detail oriented, and timeline driven
• Able to lead critical conversations
• Able to manage competing customer priorities with limited structure
• Able to stay focused and composed in high-stress, fast-paced in-person environments
• Able to work in an open-office layout while staying focused
• Able to handle high-priority Zoom calls with upset customers on short notice

Benefits

• Medical, dental, and vision insurance (full-time employees)
• Competitive and fair pay
• Maternity and paternity leave (full-time employees)
• Short and long-term disability
• Opportunity to learn from a dedicated leadership team
• Company swag
• Membership in a dynamic, rapidly growing company

Before you apply

• Must be able to work in the office 5 days a week in Sugarhouse, UT

About the company

Filevine is a Legal AI company that provides cloud-based workflow tools and Legal Operating Intelligence for legal work. It has been recognized by Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.