Filevine

Expert Team - Customer Trainer

Salt Lake City, Utah. Posted 34 months ago

The role

As an Expert Team Trainer, you will lead training and coaching sessions for customers, from paralegals to partners, so they master the Filevine product suite and its AI tools. You will also consult on workflow optimization and help non-technical users adopt AI-driven solutions.

What you will do

  • Lead training and coaching sessions so users master Filevine and its AI capabilities
  • Drive AI adoption and onboarding for customers
  • Diagnose root causes behind customer workflow priorities and design targeted coaching
  • Consult with firms to turn operational goals into automated workflows
  • Coach legal professionals of varying technical skill on using and trusting AI tools
  • Travel to customer offices to deliver in-person training and consulting
  • Serve as a technical expert and ambassador at the LEX User Summit
  • Keep up with new technologies, AI features and software updates

Required qualifications

  • 1-2 years of experience in legal, classroom education, software training, implementation consulting, technical coaching or an equivalent pedagogical background
  • Comfort evangelizing AI or automation tools
  • Ability to work in office 5 days a week in Sugarhouse, UT
  • Ability to stay focused and composed in high-stress, fast-paced in-person environments
  • Ability to work in an open-office layout
  • Ability to handle high-priority Zoom calls with upset customers on short notice

Nice to have

  • Background in technical consulting, SaaS implementation, customer success or legal tech
  • Experience working within a modern law firm

Benefits

  • Medical, dental and vision insurance (full-time employees)
  • Competitive and fair pay
  • Maternity and paternity leave (full-time employees)
  • Short and long-term disability
  • Opportunity to learn from a dedicated leadership team
  • Company swag

Before you apply

  • Must work in the office 5 days a week in Sugarhouse, UT

About the company

Filevine is a Legal AI company that delivers Legal Operating Intelligence through its LOIS system. It is an Equal Opportunity Employer.

Expert Team - Customer Trainer at Filevine | JobZoey