Product Implementations Consultant

The role

This person will train customers to use and customize the Filevine family of products. They will also manage implementations across customer accounts and help create training content such as articles, videos and Filevine University material.

What you will do

• Maintain product knowledge across the Filevine family of products
• Train customers to use and customize Filevine products
• Manage the implementation process across a variety of customer accounts
• Learn how to connect data from other software to Filevine
• Work with cross-functional teams and partners to find training needs and increase customer adoption
• Help create portable content on best practices, such as articles, videos and example builds
• Present best-practice content to cross-functional teams and partners
• Create and update content for Filevine University
• Support other expert teams and roles as needed

Required qualifications

• Assertive communicator who can give recommendations and build confidence
• Exceptional curiosity and creative thinking to solve the root cause of a customer's priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes
• Ability to lead critical conversations
• Ability to independently manage competing customer priorities with limited structure
• Ability to stay focused, productive and composed in high-stress, fast-paced in-person environments
• Able to work in office 5 days a week in Sugarhouse, UT
• Able to stay focused and respectful in open-office layouts
• Able to handle high-priority Zoom calls with upset customers on short notice, using empathy and composure

Nice to have

• Paralegal or legal assistance experience
• Project management experience

Benefits

• Medical, dental and vision insurance (full-time employees)
• Competitive and fair pay
• Maternity and paternity leave (full-time employees)
• Short and long-term disability
• Opportunity to learn from a dedicated leadership team
• Company swag

Before you apply

• Must work in office 5 days a week in the Sugarhouse, UT location

About the company

Filevine is a Legal AI company that offers Legal Operating Intelligence through its platform and its LOIS system. The posting says the company has received AI awards and recognition from Deloitte and Inc.