Senior Customer Success Manager

The role

You will own the post-sale lifecycle for a portfolio of client accounts. You will drive platform adoption, demonstrate value, and build long-term partnerships with client leadership.

What you will do

• Drive revenue growth and retention across a portfolio of clients.
• Develop and execute strategic account plans for adoption, retention and expansion.
• Lead executive and quarterly business reviews with key client stakeholders.
• Build relationships with client leadership up to VP and C-suite level.
• Use AI tools to find and automate repeatable manual work across the customer success lifecycle.
• Monitor account health and product usage to identify risks and growth opportunities.
• Partner with Sales and Implementations on handoffs and renewal and expansion strategy.
• Act as the voice of the customer for Product and Engineering teams.
• Help define playbooks, processes and best practices for the enterprise segment.
• Resolve complex client escalations and mentor Customer Success team members.

Required qualifications

• 6+ years of experience in a customer-facing role managing a portfolio of complex accounts in B2B SaaS or consulting.
• Proven ability to build strategic relationships with senior executives.
• Proficiency with Claude, ChatGPT or other workflow automation tools.
• Track record of driving product adoption, managing renewals and identifying expansion.
• Strong presentation and communication skills.
• Deep understanding of customer success principles and best practices.
• Experience with CRM and customer success platforms such as Salesforce, HubSpot or Gainsight.
• Strong analytical and problem-solving skills for ambiguous client situations.
• Comfort with an unstructured, fast-paced high-growth startup environment.

Nice to have

• Experience in Proptech or Fintech.

Benefits

• Competitive OTE plus pre-IPO equity.
• Flexible paid time off policy and all company holidays.
• Health benefits.
• 401(k) matching up to 4%.
• Monthly gym stipend.
• Lunch provided every day.

Before you apply

• Visa sponsorship is not offered.

About the company

findigs automates rental application decisions end to end for property operators. It was founded in New York City in 2018 and supports operators managing more than 500,000 rental units.