Customer Success Manager (EMEA)

The role

You will be a trusted advisor to enterprise customers across EMEA. You will guide them through onboarding, adoption, renewal and expansion of Immuta's Data Authorization Platform.

What you will do

• Define desired outcomes, success measures and adoption roadmaps with senior customer stakeholders.
• Lead onboarding, deployment and integration programs across modern data platforms and cloud environments.
• Manage enterprise customer relationships across EMEA through the full customer lifecycle.
• Monitor account health, usage and risks; create mitigation plans and renewal forecasts.
• Conduct business reviews, executive sessions, workshops and enablement programs.
• Advise customers on data governance, access control, privacy, security and regional requirements including GDPR and data residency.
• Collaborate with Sales, Product, Engineering, Support and technical delivery teams.
• Capture customer feedback and market insights to inform product improvements.
• Identify opportunities for additional use cases, advocacy and expansion.
• Contribute to regional customer success playbooks and knowledge-sharing initiatives.

Required qualifications

• 5 to 8 years in Customer Success, Technical Account Management, Solution Delivery, consulting or a related customer-facing role in enterprise SaaS, cloud or data environments.
• Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal and expansion.
• Experience working with customers across multiple EMEA countries.
• Working knowledge of modern data ecosystems and cloud platforms such as Snowflake, Databricks, Starburst, AWS, Azure or GCP.
• Familiarity with data governance, data privacy, security, access control, GDPR and data residency concepts.
• Ability to develop success plans, interpret customer health and usage signals, and manage risk.
• Strong organization and prioritization skills across multiple complex customer initiatives.
• Excellent written, verbal and presentation skills.
• Proven ability to work across teams in a distributed environment.
• Professional fluency in English.
• Bachelor's degree or equivalent practical experience.
• Strategic, empathetic, proactive and customer-focused approach.

Nice to have

• Additional European languages such as German, French or Spanish.

Benefits

• 100% employer paid healthcare (medical, dental, vision) premiums for you and your dependents, including domestic partners
• Stock options
• Paid parental leave (maternity and paternity)
• Learning and development resources

Before you apply

• Immuta does not accept candidates from third party recruiters.

About the company

Immuta is the Data Authorization Company, helping large organizations control who, and what, can access their data. Founded in 2015, it is trusted by Fortune 500 companies and government agencies worldwide.