Associate HR Business Partner - Care

The role

You will advise and coach Supervisors and Managers in the Care organization on people matters. You will own performance-management and ADA accommodation work for assigned leaders, from first consultation through resolution.

What you will do

• Serve as primary point of contact and trusted advisor for leaders in the Care organization
• Own performance-management work for assigned leaders and teams, including documentation, corrective action and performance improvement plans
• Advise leaders through complex performance, conduct and policy matters
• Coach leaders on performance management, difficult conversations and expectation setting
• Manage expectations with leaders and cross-functional partners
• Analyze data and trends across teams and turn insights into recommendations
• Develop performance management resources, training and templates for managers
• Support employee relations, keeping practices fair, consistent and legally compliant
• Act as subject matter expert on performance management, ADA accommodations, wage and hour compliance and involuntary terminations
• Build relationships with Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development and Legal

Required qualifications

• 2+ years of progressive experience in HR business partnering, employee relations or performance management
• Experience in high-volume, frontline or contact center environments, including support for non-exempt employees
• Demonstrated ability to coach and advise leaders through performance management
• Strong understanding of employment laws and HR best practices
• Proven ability to build trusted relationships and influence leaders across levels and functions
• Strong problem-solving and communication skills
• Strong judgment, attention to detail and discretion with sensitive matters

Nice to have

• Bachelor's degree in Human Resources, Business Administration or a related field
• Experience in a healthcare organization

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Medical, vision and dental coverage with multiple plan options, including disability insurance
• Paid Time Off and Discretionary Time Off
• 12 weeks of 100% paid parental leave
• Fertility coverage, $25,000 for surrogacy or adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-from-home reimbursement

Before you apply

• Pay zones A to D apply and your recruiter can share your zone

About the company

Included Health is a healthcare company delivering integrated virtual care and navigation. It offers care guidance, advocacy and personalized virtual and in-person care across primary, behavioral and specialty care.