Senior Recruiting Program Manager, Talent Operations

Remote. Posted 2 months ago

The role

You will own recruiting programs from planning through measurement, including internal mobility, talent brand and process improvement. You will also lead change management for major recruiting initiatives, including the ATS transition, and manage contingent workforce programs.

What you will do

Own recruiting programs from planning through execution, measurement and iteration.
Lead the operational development of an internal mobility program.
Support talent-brand programs that strengthen employer brand and improve the candidate experience.
Identify friction across the recruiting lifecycle and design simpler, more consistent ways of working.
Incorporate AI and technology into recruiting processes to automate manual work and scale operations.
Lead change-management efforts for major recruiting initiatives, including the ATS transition.
Create standard operating procedures for contingent workforce partners and evaluate their performance.
Partner with Talent Acquisition, HR, Finance, Legal and business leaders on governance and decision-making.
Serve as a trusted advisor to Talent Acquisition leaders and other partners.
Facilitate working sessions and decision forums that progress complex work forward.

Required qualifications

7+ years of experience in recruiting operations, talent programs or a related field.
Demonstrated experience owning complex, cross-functional programs from strategy through execution, adoption and measurement.
Experience leading change-management efforts for a major process, program or technology transition.
Deep knowledge of recruiting processes, stakeholder needs, and the candidate, manager and recruiter experience.
Demonstrated ability to operate in ambiguity and make progress with incomplete information.
Proficient data fluency, including interpreting metrics and making evidence-based recommendations.
Experience managing recruiting vendors, agencies, contingent-workforce programs or similar external partners.
Strong project and program-management skills, including planning, governance, risk management and executive communication.
Ability to influence and create accountability across teams without direct authority.
Exemplary written and verbal communication skills.
Strong judgment, organization, follow-through, and comfort balancing strategic priorities with operational detail.
Prompt and regular attendance at assigned work location.

Nice to have

Experience building or scaling internal mobility, employer-brand, talent-brand, early-career or other talent programs.
Experience designing agency governance, vendor scorecards, contingent-workforce operating models or workforce planning processes.
Experience supporting an ATS or other major recruiting-technology change initiative from the people, process, training or adoption side.
Experience working in a high-growth, distributed or matrixed organization.
Experience serving as a trusted advisor to senior Talent Acquisition or business leaders.

Benefits

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision and dental coverage through multiple medical plan options, including disability insurance
Paid Time Off and Discretionary Time Off
12 weeks of 100% paid parental leave
Fertility coverage, $25,000 for surrogacy or adoption, and paid leave for failed treatments, adoption or pregnancies
Work-from-home reimbursement to support home office work

Before you apply

Pay range applies to Zones A–C markets, such as Phoenix AZ, Chicago IL, Denver CO, Los Angeles CA, Seattle WA and Boston MA; the company is not budgeting for hires in Zone D markets such as San Franci
Your recruiter will share more about the salary range and benefits package during the hiring process.

About the company

Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. It offers care guidance, advocacy and access to virtual and in-person care, including primary, behavioral and specialty care.