Nurse Care Manager, Adult

The role

You will guide adult members through complex medical and behavioral health situations by telephone or video. You will build care plans with members and a clinical team, and coordinate care and resources for their needs.

What you will do

• Deliver coordinated, patient-centered virtual care management by telephone or video.
• Create care plans with members and the care team to reach their goals.
• Help members navigate medical conditions, treatment, benefits and the healthcare system.
• Partner with members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care.
• Support members and families during hospitalizations and rehabilitation stays.
• Coordinate clinical and social resources for members.

Required qualifications

• Bachelor of Science in Nursing (BSN)
• 5+ years of nursing experience
• 2+ years of care management experience
• Must reside in a compact NLC state
• Active Compact RN license in good standing with the nursing board of their state
• Willingness to obtain and maintain licensure in multiple states
• Comfortable discussing several medical conditions and working with all age groups
• Experience working remotely and competence with multiple computer and medical record systems
• Empathy, pleasant and responsive manner
• Strict adherence to security and HIPAA regulations
• Ability to gather clinical history, answer questions and summarize findings
• Ability to write medical information in easy-to-understand, patient-centric language

Nice to have

• Spanish speaking

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision and dental coverage with multiple medical plan options, including disability insurance
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of 100% paid parental leave
• Fertility coverage, $25,000 for surrogacy or adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-from-home reimbursement

Before you apply

• Must reside in a compact NLC state
• Active Compact RN license in good standing is required
• Must be willing to obtain and maintain licensure in multiple states

About the company

Included Health is a healthcare company delivering integrated virtual care and navigation. It offers care guidance, advocacy, and virtual and in-person care across everyday, urgent, primary, behavioral and specialty care.