Clinical Training Specialist

The role

You will design and manage clinical training, turning clinical policies and workflows into eLearning modules, video simulations and interactive scenarios. You will also manage the Learning Management System, collect training data, and help deliver live virtual training sessions for onboarding cohorts.

What you will do

• Prepare, use and update training materials such as slides, facilitator guides, job aids, scenarios and exercises
• Surface content gaps and inconsistencies found during training
• Use the LMS at a proficient level: launch sessions, track completions, pull basic reports
• Design instruction based on clinical workflows with the CKE team and stakeholders
• Deliver live virtual group sessions, breakouts and 1:1 coaching for clinical new hires and tenured clinicians
• Support clinical simulations, mock calls and role plays, giving behavior-based feedback
• Co-facilitate cohorts: agenda, timing, logistics and handoffs
• Monitor learner engagement and performance, and provide targeted coaching
• Capture learner feedback and track learning metrics to improve curriculum
• During surge periods, manage breakout rooms, chat questions and technical issues

Required qualifications

• 2+ years of experience in formal clinical or healthcare training, precepting, clinical education or adult learning
• Experience in instructional design, LMS management, data collection or learner assistance
• Strong virtual facilitation skills on Zoom, Google Meet or similar
• Ability to explain complex clinical workflows in clear language and give direct, respectful feedback
• Comfortable flexing between service lines, cohorts and workstreams as priorities change
• Proven ability to build trust with clinicians, people leaders and cross-functional partners

Nice to have

• RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license)
• Experience in Included Health's core clinical environments such as Urgent Care, Behavioral Health, Virtual Primary Care, Care Management, Triage or Navigation
• Familiarity with Athena or a similar EHR
• Exposure to instructional design principles such as ADDIE, flipped classroom or scaffolding
• Experience in a fast-paced, high-change or virtual-first environment

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Medical, vision and dental coverage through multiple plan options, including disability insurance
• Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of 100% paid parental leave
• Fertility coverage, $25,000 for surrogacy or adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-from-home reimbursement

Before you apply

• Equal Opportunity Employer; applicants with arrest or conviction records are considered under San Francisco, Los Angeles County and California law

About the company

Included Health is a healthcare company delivering integrated virtual care and navigation, including primary care, behavioral health and specialty care. It aims to raise the standard of healthcare for everyone.