Population Health Strategy & Operations Senior Manager

The role

You will lead operational testing and cross-functional projects for Population Health programs, especially Care & Case Management and navigation teams. You will own daily and weekly business metrics, run team huddles, and serve as the operations voice in product partnerships.

What you will do

• Drive operational testing for Care & Case Management and navigation teams, including AI calling pilots and abbreviated intake pilots
• Manage cross-functional projects, timelines, milestones and KPIs, including audit, transition and staffing workstreams
• Own daily and weekly business readouts for the CCM business and keep metrics accurate
• Lead daily huddles for the CCM leadership team and connect with clinical services
• Conduct deep dives, including shadowing navigation and CCM teams, to find bottlenecks and design tests
• Own execution of Population Health margin projects, such as secondary clinician utilization
• Find ways to make the team more efficient using AI productivity tools and automation
• Represent operations with EPDD partners and work with product partners on new features
• Anticipate program risks and develop mitigation strategies

Required qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects
• Proven ability to analyze a process, identify logjams and develop tests to resolve issues
• Strong Excel modeling skills
• Proficiency with AI productivity tools
• Ability to organize, delegate, coordinate and prioritize multiple tasks in a team environment
• Willingness and ability to mentor, coach and assist employees
• Excellent oral and written communication skills
• Excellent interpersonal and problem-solving skills
• Comfort with data analysis
• Bachelor's degree
• Ability to remain seated for prolonged periods
• Eye-hand coordination and manual dexterity to operate a keyboard and computer

Nice to have

• Healthcare experience
• Experience with Looker

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Medical, vision and dental coverage through multiple plan options, including disability insurance
• Paid Time Off and Discretionary Time Off
• 12 weeks of 100% paid parental leave
• Fertility coverage, $25,000 for surrogacy or adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-from-home reimbursement

Before you apply

• Your recruiter will share more about the salary range and benefits package during the hiring process

About the company

Included Health is a virtual care and navigation company that offers care guidance, advocacy and access to virtual and in-person care, including primary, behavioral, specialty and urgent care. Its mission is to raise the standard of healthcare for everyone.