Shift Leader

The role

As a Shift Leader, you will lead bakery operations during your shift, bake and package orders, and coach the Cookie Crew. You will keep product quality, food safety and guest service on track.

What you will do

• Lead bakery operations during your shift and ensure a great guest experience.
• Bake, package and prepare orders while giving guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help the team succeed.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering great guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration with varying temperatures
• Operate kitchen equipment safely and use a point-of-sale system

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful background checks and other pre-employment requirements permitted by law.
• You may need to obtain food safety certifications applicable to the location.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is a bakery and delivery brand known for warm cookies delivered all day and late into the night.