Shift Lead

The role

As a Shift Lead, you will lead the bakery during your shift, bake and package orders, and coach the Cookie Crew team. You will also handle cash management and deposits and help keep the store running smoothly.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help the team succeed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs.
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs. regularly and up to 50 lbs. occasionally with assistance
• Ability to work in varying temperatures, including around ovens, freezers and refrigeration
• Ability to use a point-of-sale system and read order screens, recipes and safety information
• Legally eligible to work in the United States

Nice to have

• Point of sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient manner
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Excellent training and mentorship
• Job stability with a rapidly growing company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift
• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Must obtain any food safety certifications required for the location
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company describes itself as one of the fastest-growing bakery brands in the country.