Store Operations Manager (GM)

The role

Lead a store's team of part-time hourly staff, including shift leaders, cookie crew and delivery drivers. Own store operations, customer service, inventory and local marketing in the Boston, MA area.

What you will do

• Hire, coach and develop a diverse part-time hourly staff of shift leaders, cookie crew and delivery drivers.
• Lead food quality, customer service, employee friendliness and store cleanliness through the team.
• Build a culture of excellence focused on cookie quality, customer service and sales performance.
• Support personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs and contests.

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday.
• Benevolent leadership style with a player-coach mentality.
• A true sense of hospitality and ability to deliver exceptional customer service.
• Solid technical skills with restaurant or retail business software.
• Proficiency with MS Outlook, Excel and MS Teams.
• Prior experience hiring employees using an Applicant Tracking System.

Nice to have

• Familiarity with using commercial convection ovens.

Benefits

• Competitive base salary plus quarterly bonus.
• $50 per month cellphone data plan stipend.
• Medical, dental, vision and pet insurance.
• 401K with contribution match.
• 2 weeks paid vacation.
• 2 paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie College learning and training platform.
• Free cookies and swag.

Before you apply

• Prior management experience of 3+ years is required.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 300 stores globally. It is headquartered in Philadelphia, PA, and has a growing nationwide shipping and gifting business.