Shift Leader

The role

You will lead the bakery during your shift. You will work side by side with the Cookie Crew to bake, pack and deliver orders, and to give guests a great experience.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push, and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers, and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to grow into Assistant Manager or Store Manager roles

Before you apply

• Must be 18 years of age or older
• Employment is contingent on successful background checks and employment verification
• Any required food safety certifications must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 350 stores globally.