Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work side-by-side with your Cookie Crew. You bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel, and lift
• Work around ovens, freezers, and refrigeration units with varying temperatures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunity to develop leadership skills and grow your career
• Many Assistant Managers and Store Managers began as Shift Leaders

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful background checks, employment verification, and other pre-employment requirements.
• Food safety certifications may be required depending on the location.
• Evening, late-night, weekend, and holiday availability is expected.

About the company

Insomnia Cookies was founded in a college dorm room and is a bakery and delivery brand with over 350 stores globally.