Store Operations Manager

The role

You will run the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop the team, deliver a strong guest experience, and drive the bakery's sales and operational results.

What you will do

• Own the day-to-day operation of your bakery, with every shift staffed and set up for success
• Maintain high standards for cookie quality, speed, accuracy, cleanliness and food safety
• Own scheduling and labor execution
• Manage ordering, inventory accuracy, product rotation, shrink and other bakery controls
• Bring the Always Warm promise to life and set the standard for guest hospitality
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers
• Take ownership of your bakery's sales and key performance measures
• Partner with your District Manager and field leadership to improve the bakery
• Build local community connections and run local marketing activities

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday
• Hands-on, player-coach leadership style
• A track record of hiring, coaching, developing and retaining teams
• A natural sense of hospitality
• Strong business acumen
• Strong communication, organization and problem-solving skills
• Comfort learning and using restaurant or retail technology and business systems
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work nights and weekends

Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount
• Career development and advancement opportunities
• Medical, dental and vision benefits
• 401k company match, starting 30 days after employment

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law
• Food safety certifications may be required for the location

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It runs a bakery and delivery concept known for warm cookies available all day and late into the night.