Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside the Cookie Crew to bake, pack and deliver cookies. You coach teammates and keep the bakery running smoothly and the guest experience strong.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude and passion for exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to stand and walk up to 8 hours per shift.
• Lift, carry, push and pull up to 30 pounds regularly; up to 50 pounds occasionally with assistance.
• Frequently reach, bend, stoop, twist, kneel and lift.
• Work around ovens, freezers and refrigeration units.

Benefits

• Competitive hourly pay.
• Early Wage Access (get paid the next day).
• Flexible scheduling.
• Employee discount (free cookies).

Before you apply

• Must be 18 or older.
• Employment is contingent on background checks and employment verification.
• A food safety certification may be required after hiring, depending on the location.

About the company

Insomnia Cookies is a bakery and delivery brand with over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.