Cookie Crew

The role

You will welcome guests, prepare, bake and package cookies, brownies, ice cream and other treats, and handle in-store, pickup, delivery and online orders. You will also keep the bakery clean, stocked and food-safe during shifts.

What you will do

• Welcome every guest with genuine hospitality.
• Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Help wherever the team needs you, including restocking and keeping the line moving.
• Resolve guest concerns with empathy and urgency, working with your Shift Leader when needed.
• Create experiences that turn first-time guests into repeat customers.

Required qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Stand and walk for up to 8 hours per shift.
• Lift, carry, push, and pull up to 30 pounds regularly.
• Occasionally lift up to 50 pounds with assistance.
• Frequently reach, bend, stoop, twist, kneel, and lift.
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Work in varying temperatures, including around ovens, freezers, and refrigeration units.
• Safely operate kitchen equipment in accordance with company procedures.
• Read order screens, recipes, and safety information.
• Communicate effectively with guests and team members in a fast-paced environment.

Benefits

• Competitive hourly pay.
• Early Wage Access (get paid the next day).
• Flexible scheduling.
• Employee discount (free cookies).
• Opportunities for growth into Shift Leader and other bakery leadership roles.

Before you apply

• Employment is contingent upon successful completion of any background checks and employment verification permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is known for warm cookies and late-night delivery.