Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside your Cookie Crew. You will bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift to ensure an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to run efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for extended periods, up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work in varying temperatures, including around ovens, freezers and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful completion of background checks and employment verification.
• You must be able to obtain any required food safety certifications applicable to the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is an Equal Opportunity Employer.