Store Operations Manager (GM)

The role

You will manage the Charlotte, NC (Downtown) store, hiring and coaching a part-time hourly team. You will also lead food quality, customer service, store cleanliness, inventory and local marketing.

What you will do

• Hire, coach and develop a part-time hourly staff of Shift Leaders, Cookie Crew and Delivery Drivers
• Lead food quality, customer service, employee friendliness and store cleanliness through the team
• Build a culture focused on cookie quality, customer service and sales performance
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops
• Create and drive in-store recognition programs and contests

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday
• Benevolent leadership style with a player-coach mentality in day-to-day management
• A true sense of hospitality and ability to deliver exceptional customer service
• Solid technical skills with restaurant or retail business software, MS Outlook, Excel and MS Teams
• Prior experience hiring employees using an Applicant Tracking System

Nice to have

• Familiarity with commercial convection ovens

Benefits

• Competitive base plus monthly bonus
• $50.00 per month cellphone data plan stipend
• Medical, dental, vision and pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in Cookie College learning and training platform
• Free cookies and awesome swag

Before you apply

• Availability for 2-3 shifts from Thursday to Sunday is required

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.