Shift Lead

The role

As a Shift Lead, you will run the bakery during your shift and lead the Cookie Crew team. You will serve customers, support store leadership and keep the store safe and clean.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership: maintain operations, communicate information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous shift's earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be legally eligible to work in the United States
• Must be 18 years or older to be employed

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 300 stores globally and is headquartered in Philadelphia, Pa.