Shift Lead

The role

As a Shift Lead, you will lead the bakery during your shift and work alongside the Cookie Crew to bake and pack orders and deliver a strong guest experience. You will also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to work around ovens, freezers and refrigeration units
• Ability to read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful completion of background checks, employment verification and other pre-employment requirements permitted by law.
• A food safety certification may be required for the location.

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally. It is a bakery and delivery brand known for warm cookies delivered all day and late into the night.