Shift Leader

The role

As the leader on duty, you will lead bakery operations during your shift and work side-by-side with your Cookie Crew. You will bake, package and prepare orders, and coach teammates while keeping the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for extended periods of time (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel, and lift
• Lift, carry, push, and pull up to 30 pounds regularly
• Occasionally lift up to 50 pounds with assistance
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Employment is contingent upon successful completion of any background checks and employment verification permitted by law
• Any required food safety certifications applicable to the location must be obtained

About the company

Insomnia Cookies was founded in a college dorm room and is a bakery and delivery brand with over 350 stores globally. Many Assistant Managers and Store Managers began their careers as Shift Leaders.