Store Operations Manager

The role

You will manage the day-to-day operation of the Ann Arbor store, leading a team of Shift Leaders, Cookie Crew and Delivery Drivers. You will drive sales, guest experience and bakery standards.

What you will do

• Own the day-to-day operation of the bakery and staff every shift
• Maintain standards for cookie quality, speed, cleanliness and food safety
• Own scheduling and labor, balancing team needs with business needs
• Manage ordering, inventory accuracy, product rotation and shrink
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers
• Deliver friendly, fast and memorable guest service on every shift
• Take ownership of sales and key performance measures and act to hit goals
• Partner with the District Manager to solve problems and improve the bakery
• Run local marketing activities and build community connections
• Create in-store recognition programs and contests

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Natural sense of hospitality
• Strong business acumen and problem-solving skills
• Strong communication and organization skills
• Comfort learning and using restaurant or retail technology and business systems
• Ability to obtain required food safety certifications
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance

Nice to have

• Familiarity with commercial convection ovens
• Proficiency with MS Outlook, Excel and Teams
• Experience hiring through an Applicant Tracking System

Benefits

• Competitive base pay plus quarterly performance bonus
• Monthly cell phone stipend of $50
• Early wage access, paid the next day
• Employee discount (free cookies)
• Medical, dental, vision and pet insurance
• 401K with company match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Cookie College learning and training platform
• Cookie Jar deferred compensation program
• Career development and advancement opportunities

Before you apply

• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Food safety certifications may be required for the location

About the company

Insomnia Cookies was founded in a college dorm room and operates over 350 stores globally. It runs a bakery and delivery concept known for warm cookies delivered all day and late into the night.