Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift, including baking, packing orders and serving guests. You also coach and direct the Cookie Crew team and keep the store running smoothly.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate important updates and work with store leadership
• Help wherever needed to keep the team successful
• Predict the flow of business during a shift
• Suggest additional items to guests (suggestive selling)

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to work around ovens, freezers and refrigeration units with varying temperatures
• Ability to use point-of-sale systems and read order screens, recipes and safety information
• Legally eligible to work in the United States

Nice to have

• Point of Sale systems experience
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented

Benefits

• Starting pay rate $14.00/hr and up
• Flexible part-time work schedules
• Excellent training and mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift
• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Employee discount

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on successful completion of background checks and employment verification

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is known for its bakery and delivery concept and a loyal following of cookie lovers.