Shift Leader

The role

As a Shift Leader at the Fells Point store in Baltimore, you lead bakery operations during your shift. You bake and package orders, serve guests, and coach the Cookie Crew team.

What you will do

• Lead bakery operations during your shift to deliver a strong guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Help keep product quality, food safety, cleanliness and speed of service to standard
• Handle cash management, register accountability and deposits
• Monitor production efficiency and hold the team to company standards and procedures
• Communicate important updates and partner with store leadership
• Assist with training and coaching of team members
• Jump in wherever needed to help the team

Required qualifications

• 1 or more years of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs occasionally with assistance
• Ability to work around ovens, freezers and refrigeration with varying temperatures
• Legally eligible to work in the United States
• Ability to perform the essential functions of the position with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Outstanding communication, time management and people skills

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount with free cookies
• FREE cookies with every shift
• Excellent training and mentorship
• Job stability with a growing, reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Any required food safety certifications must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is an Equal Opportunity Employer.