Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift. You bake, package and prepare orders, serve guests, and coach the Cookie Crew team.

What you will do

• Lead bakery operations during your shift to deliver a good guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions with or without reasonable accommodation
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Stand and walk for up to 8 hours per shift
• Regularly lift, carry, push and pull up to 30 lbs; occasionally lift up to 50 lbs with assistance
• Reach, bend, stoop, twist, kneel and lift frequently

Nice to have

• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a fast-growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Flexible scheduling
• Early Wage Access

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Ability to obtain any required food safety certifications for the location

About the company

Insomnia Cookies is a late-night bakery and delivery brand with over 350 stores globally. It was founded in a college dorm room.