Shift Leader

The role

As a Shift Leader, you will lead a bakery shift, day or night. You will support store leadership, lead the cookie crew, and help deliver great customer service.

What you will do

• Provide incredible customer service and quality products to all guests
• Support store leadership by maintaining operations during your shift and communicating pertinent information
• Monitor production efficiency and hold the team accountable to company standards and procedures
• Assist in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Other duties as assigned

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Benefits

• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and now has over 300 stores globally. It is headquartered in Philadelphia, Pa., and also runs a nationwide shipping and gifting business.