Shift Lead

The role

You will lead the bakery during your shift. You will bake and pack orders, coach the Cookie Crew, and keep guest service fast and high quality.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while giving guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand efficiently
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any food safety certifications required for the location
• Stand and walk for up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work around ovens, freezers and refrigeration units with varying temperatures
• Read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 or older
• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Food safety certification required for the location, to be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.