Cookie Crew

The role

You will welcome guests, prepare and bake cookies and treats, pack in-store, pickup, delivery and online orders, and keep the bakery clean and food-safe. You will also operate the register and resolve guest concerns during fast-paced shifts.

What you will do

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, including restocking supplies and helping teammates.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver the kind of experience that turns first-time guests into lifelong fans.

Required qualifications

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push, and pull up to 30 pounds regularly
• Occasionally lift up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel, and lift
• Use hands and fingers to handle bakery equipment, food, and a point-of-sale system
• Work around varying temperatures, including ovens, freezers, and refrigeration units
• Safely operate kitchen equipment per company procedures
• Read order screens, recipes, and safety information
• Communicate effectively with guests and team members in a fast-paced environment

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunities for growth into Shift Leader and other bakery leadership roles

Before you apply

• Must be 18 or older
• Employment is contingent on successful background checks and other pre-employment requirements permitted by law
• Food safety certifications may be required for the location

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally. It is known for warm cookies with delivery available all day and late into the night.