Shift Leader

The role

You will lead the bakery during your shift and work side by side with your Cookie Crew. You will bake and pack orders, coach teammates, and keep the bakery running smoothly while delivering a great guest experience.

What you will do

• Lead bakery operations during your shift to ensure an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand efficiently.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration units with varying temperatures
• Safely operate kitchen equipment and use a point-of-sale system

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful background checks and employment verification.
• Availability is needed during evenings, late nights, weekends and holidays.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. The company describes itself as a bakery and delivery brand with a loyal following.