Store Operations Manager (GM)

The role

You will run the day-to-day operation of an Insomnia Cookies bakery, including staffing, product quality, guest experience and sales results. You will hire, coach and develop a team of Shift Leaders, Cookie Crew and Delivery Drivers. This is a hands-on leadership role.

What you will do

• Own the day-to-day operation of the bakery and ensure every shift is staffed and prepared
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety
• Own scheduling and labor execution
• Manage ordering, inventory accuracy, product rotation and shrink
• Deliver friendly, fast, memorable guest service and act on guest feedback
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers
• Give consistent coaching and feedback and build a talent pipeline
• Own bakery sales and key performance results
• Partner with the District Manager to solve problems and improve the bakery
• Run local marketing activities that drive awareness, traffic and sales

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2–3 mid-to-late shifts Thursday–Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Natural sense of hospitality
• Strong business acumen and problem-solving skills
• Strong communication and organization skills
• Comfort using restaurant or retail technology and business systems
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours during a shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds with assistance

Benefits

• Competitive base pay
• Quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount
• Career development and advancement opportunities
• Medical, dental and vision benefits
• 401k company match beginning 30 days after employment

Before you apply

• Employment is contingent on successful background checks, employment verification and other legally permitted pre-employment requirements
• Any required food safety certification must be obtained for the location

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and delivery concept. The company has over 350 stores globally.