District Manager

The role

The District Manager will lead 9-10 stores in the Texas South market, driving sales, hiring and retention, customer service training and strategic planning. The role leads other leaders and builds diverse teams that know their markets and customers.

What you will do

• Drive top-line sales, hiring and retention across 9-10 stores
• Develop and execute regional support strategies for each store's financial, operational and customer-service goals
• Provide expertise on customer service challenges, team staffing, store operations and company policies and procedures
• Manage labor with the Director of Workforce Planning, regional support team and Store Operations Managers
• Lead customer service training and strategic planning
• Develop diverse teams that know their markets, communities and customers

Required qualifications

• Minimum of 5 years as multi-unit regional manager in food and beverage, restaurant, hospitality or retail
• 2+ years of leadership experience in a customer service-oriented role
• Ability to build, hire and coach a diverse part-time hourly staff
• In-depth knowledge of business functions such as supply chain, P&L analysis, customer service, compliance and human resources
• Strong organizational, interpersonal and problem-solving skills

Nice to have

• Prior experience with baking, bakery equipment or commercial kitchen equipment

Benefits

• Medical, dental, vision and pet insurance
• 401K with contribution match
• 3 weeks paid vacation
• Paid sick time off
• 2 personal wellness days
• Company laptop
• Commuter reimbursement
• Free cookies

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and late-night delivery concept. The company has over 300 stores globally and is headquartered in Philadelphia, Pa.