Shift Lead

The role

As a Shift Lead at the East Atlanta store, you lead bakery operations during your shift. You bake and package orders, coach the Cookie Crew, and keep operations running smoothly.

What you will do

• Lead bakery operations during your shift and ensure a strong guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Support the team wherever needed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Frequently reach, bend, stoop, twist, kneel and lift
• Work around ovens, freezers and refrigeration with varying temperatures
• Operate kitchen equipment and a point-of-sale system

Nice to have

• Point of Sales systems experience
• Ability to lift up to 40 lbs.
• Outstanding communication, time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Pay on Demand: get paid earned wages at the end of the day
• Early Wage Access: get paid the next day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Legally eligible to work in the United States
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is known for warm cookies delivered all day and late into the night.