Shift Leader

The role

As a Shift Leader at the Denton, TX store, you lead the bakery during your shift. You bake and package orders, serve guests, coach the Cookie Crew team, and keep operations running smoothly.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Support store leadership by monitoring production efficiency and holding the team to company standards.
• Jump in wherever needed to help the team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units at varying temperatures
• Ability to read order screens, recipes and safety information
• Legally eligible to work in the United States
• Ability to perform essential functions with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Ability to lead by example and motivate others

Benefits

• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a rapidly growing company
• Achievable growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access (get paid the next day)
• Flexible scheduling

Before you apply

• Must be 18 years or older to be employed.
• Must be legally eligible to work in the United States.
• Employment is contingent on background checks and employment verification.
• Any required food safety certifications must be obtained.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers began as Shift Leaders.