Shift Lead

The role

As a Shift Lead, you will run the bakery during your shift and lead the Cookie Crew team. You will bake and pack orders, serve guests, coach teammates and handle cash and deposits.

What you will do

• Lead bakery operations during your shift and deliver a strong guest experience
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Keep product quality, food safety, cleanliness and service speed to company standards
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support teammates wherever needed

Required qualifications

• At least 1 year of customer-focused work in retail, restaurant, hospitality or similar
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs; regularly lift up to 30 lbs and occasionally up to 50 lbs with assistance
• Stand and walk for up to 8 hours per shift
• Legally eligible to work in the United States
• Able to use a point-of-sale system and read order screens and recipes

Nice to have

• Point of Sale systems experience
• Outstanding time management and people skills
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• $18.25/hr pay rate
• Flexible part-time schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Achievable growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access (get paid the next day)

Before you apply

• Must be 18 or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Food safety certification may be required for the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room and now with over 350 stores globally. It is an Equal Opportunity Employer.