Store Operations Manager (GM)

The role

You will run the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop the team, deliver a warm guest experience, and own the sales and operating results.

What you will do

• Run the daily operation of the bakery, with every shift staffed and prepared.
• Keep standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Deliver friendly, fast service and act when guest experience falls short.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Build a talent pipeline and career growth for team members.
• Own bakery sales and key performance measures and take action to reach goals.
• Work with the District Manager and field leadership to improve the bakery.
• Run local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2 to 3 mid-to-late shifts Thursday to Sunday.
• Hands-on, player-coach leadership style.
• Track record of hiring, coaching, developing and retaining teams.
• Natural sense of hospitality.
• Strong business acumen and goal-setting ability.
• Strong communication, organization and problem-solving skills.
• Comfort using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform essential functions with or without reasonable accommodation.
• Stand and walk up to 8 hours per shift.
• Lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access (get paid the next day).
• Employee discount (free cookies).
• Career development and advancement opportunities.
• Medical, dental and vision benefits.
• 401(k) with company match, beginning 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Ability to obtain any required food safety certifications applicable to the location.

About the company

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. It runs over 350 bakery and delivery stores globally.