Shift Lead

The role

You will lead the bakery during your shift and work alongside the Cookie Crew to make warm cookies and deliver a good guest experience. You will bake and pack orders, coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for a good guest experience.
• Bake, package and prepare orders while giving guests good service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand efficiently.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and work with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work in varying temperatures, including around ovens, freezers and refrigeration units
• Read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on successful completion of background checks and employment verification permitted by law.
• Evening, late-night, weekend and holiday availability is expected during peak business hours.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. Many of its Assistant Managers and Store Managers started as Shift Leaders.