Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and manage the flow of business. You build orders, serve customers, bake, and coach the Cookie Crew team.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations during your shift and monitoring production efficiency
• Communicate pertinent information during your shift
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead the Cookie Crew team and work alongside them
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and now has over 300 stores globally. It is headquartered in Philadelphia, PA, and also ships cookies nationwide.