Store Operations Manager

The role

Store Operations Manager (GM) for the Insomnia Cookies store in Spokane, WA. Hire, coach and develop a part-time hourly team, lead food quality, customer service and store cleanliness, and manage inventory.

What you will do

• Hire, coach and develop a part-time hourly staff of Shift Leaders, Cookie Crew and Delivery Drivers
• Lead food quality, customer service, employee friendliness and store cleanliness through the team
• Build a culture focused on cookie quality, customer service and sales performance
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and run in-store recognition programs and contests

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday
• Benevolent leadership style with a player-coach mentality
• A true sense of hospitality and ability to deliver exceptional customer service
• Solid technical skills with restaurant or retail business software, MS Outlook, Excel and MS Teams
• Experience hiring employees using an Applicant Tracking System

Nice to have

• Familiarity with commercial convection ovens

Benefits

• Medical, dental, vision and pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Enrollment in the Cookie College learning and training platform
• Free cookies and swag
• Training, mentorship and professional growth opportunities

Before you apply

• Applicants must be available to work 2-3 shifts from Thursday to Sunday

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is known for its bakery and delivery concept, headquartered in Philadelphia, Pa.