Shift Leader

The role

As a Shift Leader at the Akron store, you lead the bakery during your shift. You bake, pack orders, serve guests and coach the Cookie Crew team.

What you will do

• Lead bakery operations during your shift and deliver a strong guest experience.
• Bake, package and prepare orders while serving guests.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning.
• Help keep product quality, food safety, cleanliness and speed of service to standard.
• Manage cash handling, register accountability and deposits.
• Communicate updates and work with store leadership.
• Monitor production efficiency and hold the team to company procedures.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude and a passion for exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any food safety certifications required for the location.
• Ability to lift up to 40 lbs.
• Ability to stand and walk for up to 8 hours per shift.
• Ability to lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs occasionally with assistance.
• Ability to work around ovens, freezers and refrigeration units at varying temperatures.
• Legally eligible to work in the United States.

Nice to have

• Point of sale systems experience.
• Outstanding communication, time management and people skills.
• Detail focused and results-oriented.

Benefits

• Paid vacation and sick time off.
• Pet insurance.
• Interactive training and mentorship.
• Employee discount and free cookies with every shift.
• Early Wage Access, with pay available the next day.
• Achievable growth and promotion opportunities.
• Job stability with a rapidly growing company.

Before you apply

• Must be 18 or older to be employed.
• Employment is contingent on background checks and employment verification.
• Must be legally eligible to work in the United States.
• Any required food safety certification must be obtained.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 350 stores globally.