Shift Leader

Worcester MA. Posted 2 months ago

The role

As Shift Leader, you lead the bakery on your shift and work alongside the Cookie Crew to bake, pack and deliver warm cookies and a good guest experience. You coach teammates, manage tasks and keep standards for quality, food safety and speed.

What you will do

Lead bakery operations during your shift for an exceptional guest experience
Bake, package and prepare orders while serving guests
Coach and motivate Cookie Crew members with direction and feedback
Prioritize and delegate tasks to meet guest demand
Maintain standards for product quality, food safety, cleanliness and speed of service
Handle cash management, register accountability and deposits
Communicate updates and partner with store leadership
Help wherever needed to help your team succeed

Required qualifications

1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
Strong communication, organization and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for guest experience
Must be 18 years of age or older
Ability to obtain any required food safety certifications for the location
Ability to perform essential functions with or without reasonable accommodation
Stand and walk for up to 8 hours per shift
Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds with assistance
Frequently reach, bend, stoop, twist, kneel and lift
Use hands and fingers for bakery equipment, food and point-of-sale system
Work around ovens, freezers and refrigeration with varying temperatures

Benefits

Competitive hourly pay
Early Wage Access (get paid the next day)
Flexible scheduling
Employee discount (free cookies)
Opportunity to develop leadership skills and grow your career

Before you apply

Must be 18 years of age or older
Employment is contingent on successful background checks and employment verification
Food safety certification may be required, depending on location

About the company

Insomnia Cookies was founded in a college dorm room and is now a bakery and delivery brand with over 350 stores globally. The company describes itself as an Equal Opportunity Employer.