Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift, including baking and packing orders, coaching the Cookie Crew, and keeping guest service and food safety on standard. You also handle cash management and register deposits.

What you will do

• Lead bakery operations during your shift and ensure a strong guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed

Required qualifications

• At least 1 year of experience in a customer-focused role (retail, restaurant, hospitality or similar)
• Point of sale systems experience
• Strong communication, organization, time management and people skills
• Outgoing, friendly and patient
• Detail-focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift and carry up to 30 lbs regularly and up to 50 lbs with assistance

Benefits

• Free cookies with every shift
• Employee discount
• Early Wage Access (get paid the next day)
• Flexible part-time schedules
• Excellent training and mentorship
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, team-oriented work environment

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Background checks and employment verification are required
• Food safety certification may be required for the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.