Shift Leader

The role

You will lead the bakery team during your shift and make sure orders are built, baked and served well. You will also coach the Cookie Crew, handle cash and keep the store running to standard.

What you will do

• Lead bakery operations during your shift for a good guest experience
• Bake, package and prepare orders and give good guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to run operations efficiently and meet demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate important updates and work with store leadership
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Predict the flow of business during a shift

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly and up to 50 lbs occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Legally eligible to work in the United States
• Ability to perform essential functions with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early Wage Access: get paid the next day
• Flexible scheduling

Before you apply

• You must be 18 or older to be employed
• You must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• You may need to obtain food safety certifications for the location

About the company

Insomnia Cookies started in a college dorm room and now runs over 350 stores globally. It is a late-night bakery and delivery brand.