Shift Leader

The role

As a Shift Leader at the Austin store, you lead the bakery during your shift, including baking, packing orders, serving guests and coaching the Cookie Crew. You also handle cash, register accountability and deposits.

What you will do

• Lead bakery operations during your shift for a strong guest experience.
• Bake, package and prepare orders while serving guests.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude and passion for exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Stand and walk for up to 8 hours per shift.
• Frequently reach, bend, stoop, twist, kneel and lift.
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance.
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system.
• Work around ovens, freezers and refrigeration units at varying temperatures.

Nice to have

• Point of Sales systems experience.
• Ability to lift up to 40 lbs.

Benefits

• Flexible part-time schedules.
• Pay-on-Demand: get paid daily for the previous day's shift earnings.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing company.
• Growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Before you apply

• Must be 18 or older to be employed.
• Must be legally eligible to work in the United States.
• Employment is contingent on background checks and other pre-employment requirements permitted by law.
• You may need to obtain food safety certifications applicable to the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, now with over 350 stores globally. It is an Equal Opportunity Employer.